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Second Element Ltd

Second Element Ltd

Categories: Drain and Sewer Cleaning and Maintenance, Drainage Contractors, Plumbers, Water Treatment Services

Address: Unit 4 Midland Court, New Road, Radford, Nottingham, Nottinghamshire, NG7 3FH

Landline: 0115 78... Landline: 0115 78...

 Website: Visit Website
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 Emergency Plumbing, Drain Repair, High Pressure Jetting, Drain Unblocking, 24 hour call out

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Business Profile

Emergency Plumbing Hard to find a good Nottingham plumber? It doesn't need to be
Imagine the relief, you desperately need an emergency plumber in Nottingham, one arrives when they said they would, shows you a photo- ID and gets straight to the cause of the problem, fixes it, leaves your place clean and tidy and only charges you the fee you were expecting.

With Second Element, there is no need to imagine. This is what we do, whether you are the home owner, landlord or a concerned relative.

Water Leak? Boiler Breakdown? No Hot Water? No Heating? Need a plumber now?
Talk to our quick response plumbing repairs team on
Nottingham 0115 784 3100

24 hours a day - 365 days a year
Covering NG1 to NG25

Drain Rescue High pressure jetting
CCTV camera surveys
Drain unblocking
Fat removal and root cutting
Preventive maintenance

Our Drain Rescue Team are equiped with a 50HP high-pressure pump capable of delivering water at 3,600psi through 300 feet of hose. The self-propelling nozzles can cut through tree roots and clear blockages in drains up to 12 inches in diameter.

Our teams undergo City and Guilds Water Jetting Association training

Response Times Second Element has a dedicated Reactive Repair Response Department, which is coordinated from our Head Office by our Responsive Coordinator during office hours, and manned by the response teams themselves out of hours. Call 0115 784 3100 for 24-hour 365 day service.

Notifications for breakdowns and other reactive calls are assessed and prioritised before resources are dispatched to ensure calls are attended as per the Reactive Repair Category. All vehicles are fitted with GPS trackers to ensure we can minimise response times.

Part of the Community The majority of our employees live in Nottinghamshire, Second Element is rooted in Nottingham and part of the community.

• We support local businesses in our supply chain
• We create local opportunities for training, apprenticeship and employment
• Second Element has a policy of creating Apprenticeship and Training opportunities
• We support the Lincolnshire & Nottinghamshire Air Ambulance. We met the Air Ambulance Team last year and have since donated the equivalent financial requirement for one of its life saving rescue missions.
• We changed the livery on some of our vehicles to promote the fireworks safety message which was seen by parents and children at hundreds of schools throughout Nottingham City.
• We changed the livery on vehicles as a mark of respect to veterans and share 10% of our profit in November with The Royal British Legion.

Peace of mind. Employee screening. To ensure we are not over-stretched and have enough staff to undertake both regular maintenance and servicing, and respond to reactive calls, we manage and deliver services using our directly employed water management specialists, which include water treatment plant engineers, design engineers, domestic and commercially qualified plumbers, Gas Safe plumbers, Water Mark-Severn Trent Approved plumbers.

The Legionella Control Association documented the following comment during an audit of Second Element "Second Element place high emphasis on the need for all employees to be competent. This is described in detail in their procedure QP002. An employee appraisal of competence is done by observation at site followed by the use of an Employee Appraisal Form which is completed and then discussed with the employee. In this way on-going competency assessment generates on-going improvement."

Our Recruitment Policy and Employee Handbook documents the requirement for all employees to undergo Criminal DBS checks prior to working at client sites. Employees are not allowed to work without a Criminal DBS disclosure in place. Second Element commission and conduct enhanced DBS disclosures for all operatives during our interview and induction phase. A previous DBS check held by a candidate conducted by another organisation is not accepted.

Our HR Department keeps records on file; Second Element is registered under the Data Protection Act.


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Opening Hours

Monday to Sunday
Open 24 Hours